Master ITIL 4 Foundation
Learn the ITIL 4 framework for IT service management — the service value system, key practices and guiding principles — and prepare for the ITIL 4 Foundation exam.
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Program Overview
ITIL 4 Foundation is a beginner-level live online course running 4 weeks (24 hrs), priced at $450 USD, taught by instructors in evening and weekend cohorts for learners in the US and Canada, with a certificate of completion.
Learn the ITIL 4 framework for IT service management — the service value system, key practices and guiding principles — and prepare for the ITIL 4 Foundation exam. What you will build: a service value stream map and a full-length practice exam. Tools and technologies: ITIL 4 framework, service desk tools (ServiceNow overview), practice exam questions. Certification: this course prepares you for the ITIL 4 Foundation exam. Exam fees are paid separately to the certifying body and are not included in the course fee. Format: 24 hours of live, instructor-led online training over about 4 weeks, in evening and weekend cohorts for learners in the US and Canada, with hands-on labs, recorded sessions and mentor support. Career pathways: Service Desk Analyst, IT Service Manager (junior), IT Support Specialist, Change Coordinator. Resume review and interview guidance are available to all learners.
Course Highlights
- 24 hours of live instructor-led training
- Hands-on labs and guided mini projects
- ITIL 4 Foundation exam prep
- Certificate of completion
- Career guidance for US & Canada job market
- Recorded sessions and mentor support
Minimum Requirements
- No prior experience required
- Laptop or desktop with stable internet
Who is this for ?
- IT support and service desk staff
- Professionals in IT operations
- Candidates preparing for ITIL 4 Foundation
Curriculum
Course Curriculum
5 modules · 12 topics0 hours total
- 1Value, outcomes and service relationships
- 2key terminology
Industry-Recognized
Certification
Upon successful completion, you receive a certificate of completion for the ITIL 4 Foundation program that you can share with employers and add to your LinkedIn profile — a record of the hands-on skills and projects you completed.
- Verifiable ID: Unique credential link for LinkedIn.
- Skill Validation: Proof of hands-on project completion.
- Corporate Branding: CO-branded with your company logo.
Student Reviews
Why learn this online
Business, project management, and analysis skills are in steady demand across every industry — not just tech — because every company needs people who can translate business needs into delivered outcomes. Learning online through a live, case-study-driven course builds the frameworks and vocabulary (Agile, stakeholder management, requirements gathering) that hiring managers screen for in these roles.
Who this is for
- ✓Professionals moving from execution into planning/coordination roles
- ✓Career switchers with strong communication skills
- ✓Team leads wanting a formal credential
Career outcomes
- Business Analyst
- Project Manager
- Scrum Master
- Product Manager
Frequently asked questions
How much does the ITIL 4 Foundation course cost?
The ITIL 4 Foundation course costs $450 (USD) for 4 Weeks (24 hrs) of live, instructor-led online training. The fee covers live classes, recorded sessions, hands-on projects, mentor support and the certificate of completion.
What projects will I build in ITIL 4 Foundation?
You will build a service value stream map and a full-length practice exam.
Which tools and technologies does ITIL 4 Foundation cover?
ITIL 4 Foundation covers ITIL 4 framework, service desk tools (ServiceNow overview), practice exam questions.
Does ITIL 4 Foundation prepare me for a certification exam, and is the exam fee included?
This course prepares you for the ITIL 4 Foundation exam. Exam fees are paid separately to the certifying body and are not included in the course fee.
Is the ITIL 4 Foundation course online or in person?
The ITIL 4 Foundation program is delivered live and online with instructor-led sessions, so you can join from anywhere in the US, Canada, or beyond. Sessions are interactive and recordings are available for review.
How long is the ITIL 4 Foundation course?
The ITIL 4 Foundation program runs for 4 Weeks (24 hrs). Cohorts are scheduled in the evenings and on weekends to fit around a full-time job.
What level is the ITIL 4 Foundation course — is it suitable for beginners?
The ITIL 4 Foundation program is pitched at a beginner level. It is designed to be accessible to newcomers, starting from fundamentals.
Do I get a certificate after completing ITIL 4 Foundation?
Yes — you receive a verifiable certificate of completion for the ITIL 4 Foundation program, which you can share with employers and add to your LinkedIn profile.
Does the ITIL 4 Foundation course include placement or career support?
Yes. MITS Edge programs include career support — resume reviews, mock interviews, and job-search guidance aligned to the US and Canadian hiring markets.
Do I need any prior experience to join ITIL 4 Foundation?
Recommended prerequisites: No prior experience required; Laptop or desktop with stable internet.
Do I need a technical background for business analysis or project management?
No — these roles value communication, structured thinking, and stakeholder management more than coding ability, though familiarity with the domain you work in helps.
Is a certification like PMP or CSM worth it?
Yes, for these fields specifically — PMP and Scrum/Agile certifications are widely recognized signals that shorten the credibility gap with hiring managers, especially for career switchers.
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