Master ServiceNow Administration
Learn to administer the ServiceNow platform — ITSM modules, workflows, the service catalog, CMDB and reporting — and prepare for the CSA exam.
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Program Overview
ServiceNow Administration is an intermediate-level live online course running 8 weeks (54 hrs), priced at $800 USD, taught by instructors in evening and weekend cohorts for learners in the US and Canada, with a certificate of completion.
Learn to administer the ServiceNow platform — ITSM modules, workflows, the service catalog, CMDB and reporting — and prepare for the CSA exam. What you will build: a configured ITSM instance with catalog items, flows and a performance dashboard. Tools and technologies: ServiceNow Personal Developer Instance, ITSM, Flow Designer, Service Catalog, CMDB, Reports and dashboards. Certification: this course prepares you for the ServiceNow Certified System Administrator (CSA) exam. Exam fees are paid separately to the certifying body and are not included in the course fee. Format: 54 hours of live, instructor-led online training over about 8 weeks, in evening and weekend cohorts for learners in the US and Canada, with hands-on labs, recorded sessions and mentor support. Career pathways: ServiceNow Administrator, ITSM Analyst, Platform Administrator (junior), IT Service Desk Analyst. Resume review and interview guidance are available to all learners.
Course Highlights
- 54 hours of live instructor-led training
- Hands-on projects and real-world labs
- ServiceNow Certified System Administrator (CSA)…
- Certificate of completion
- Career guidance for US & Canada job market
- Recorded sessions and mentor support
Minimum Requirements
- Basic ITIL or service desk familiarity
- Laptop or desktop with stable internet
Who is this for ?
- Service desk and ITSM staff
- IT analysts moving into platform roles
- CSA certification candidates
Curriculum
Course Curriculum
5 modules · 19 topics0 hours total
- 1Platform overview
- 2navigation
- 3users, groups and roles
Industry-Recognized
Certification
Upon successful completion, you receive a certificate of completion for the ServiceNow Administration program that you can share with employers and add to your LinkedIn profile — a record of the hands-on skills and projects you completed.
- Verifiable ID: Unique credential link for LinkedIn.
- Skill Validation: Proof of hands-on project completion.
- Corporate Branding: CO-branded with your company logo.
Student Reviews
Why learn this online
Foundational IT and business-platform skills — from core productivity tools to enterprise platforms like Salesforce — open a wide range of entry-level and specialist roles across nearly every industry, not just tech companies. Learning online with live, hands-on practice builds the platform-specific competence that hiring managers and certification exams test for.
Who this is for
- ✓Newcomers to IT wanting a practical, in-demand entry point
- ✓Career switchers targeting enterprise platform roles
- ✓Professionals wanting a recognized platform certification
Career outcomes
- Platform Administrator
- IT Support Specialist
- Systems Analyst
- Business Systems Specialist
Frequently asked questions
How much does the ServiceNow Administration course cost?
The ServiceNow Administration course costs $800 (USD) for 8 Weeks (54 hrs) of live, instructor-led online training. The fee covers live classes, recorded sessions, hands-on projects, mentor support and the certificate of completion.
What projects will I build in ServiceNow Administration?
You will build a configured ITSM instance with catalog items, flows and a performance dashboard.
Which tools and technologies does ServiceNow Administration cover?
ServiceNow Administration covers ServiceNow Personal Developer Instance, ITSM, Flow Designer, Service Catalog, CMDB, Reports and dashboards.
Does ServiceNow Administration prepare me for a certification exam, and is the exam fee included?
This course prepares you for the ServiceNow Certified System Administrator (CSA) exam. Exam fees are paid separately to the certifying body and are not included in the course fee.
Is the ServiceNow Administration course online or in person?
The ServiceNow Administration program is delivered live and online with instructor-led sessions, so you can join from anywhere in the US, Canada, or beyond. Sessions are interactive and recordings are available for review.
How long is the ServiceNow Administration course?
The ServiceNow Administration program runs for 8 Weeks (54 hrs). Cohorts are scheduled in the evenings and on weekends to fit around a full-time job.
What level is the ServiceNow Administration course — is it suitable for beginners?
The ServiceNow Administration program is pitched at a intermediate level. Some prior familiarity helps, and the curriculum builds toward job-ready skills.
Do I get a certificate after completing ServiceNow Administration?
Yes — you receive a verifiable certificate of completion for the ServiceNow Administration program, which you can share with employers and add to your LinkedIn profile.
Does the ServiceNow Administration course include placement or career support?
Yes. MITS Edge programs include career support — resume reviews, mock interviews, and job-search guidance aligned to the US and Canadian hiring markets.
Do I need any prior experience to join ServiceNow Administration?
Recommended prerequisites: Basic ITIL or service desk familiarity; Laptop or desktop with stable internet.
Are these roles a good starting point if I am new to IT?
Yes — enterprise platform and foundational IT roles are commonly used as an accessible entry point into a longer tech career, often requiring a specific platform certification rather than a computer science background.
Is a certification required to get hired?
It varies by platform, but for enterprise systems like Salesforce, an official certification significantly strengthens a job application and is often explicitly requested by employers.
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